female nurse on phone

Access to Nurse Educators

Nurse Educators can offer help 24/7

The Above MS™ program from Biogen provides additional training for people taking an injectable Biogen treatment. This may include a nurse visit to your home (if it’s needed). Nurse Educators are also available by phone 24 hours a day, 7 days a week, regardless of which Biogen treatment you’re taking.

Whether you are just starting therapy or have been on therapy for a while, Nurse Educators are there to provide additional support to you and your care partner with injection technique and to respond to questions you may have. Along with your doctor, Nurse Educators can offer ongoing support throughout therapy.

Please keep in mind that your doctor is always your primary resource when it comes to your MS and your treatment.

If needed, Nurse Educators are available throughout the United States to:

  • Provide additional injection and product education through one-to-one guidance—at no cost to you 
  • Train you on the administration process and provide information on common side effects
  • Provide training in your home or at another agreed-upon location
  • Follow up with your doctor on your injection experience
  • Follow up with you through future visits and calls to help further support you with proper injection technique

A Nurse Educator can also provide additional support regarding your questions about relapsing MS, common symptoms, and side effects through phone counseling 24 hours a day, 7 days a week.

Call 1-800-456-2255 to connect with a Nurse Educator 24 hours a day, 7 days a week.

About Nurse Educators:

If you choose to receive additional educational support, Biogen wants you to feel confident that our Nurse Educators are knowledgeable and highly educated in multiple sclerosis. Nurse Educators are all registered nurses, and many are MS-certified or working toward their MS certification. A Nurse Educator can provide you and your care partner with additional education on how to administer your injectable relapsing MS therapy. They can also share information on the services and support available to you.

These nurses are available day or night. They are familiar with the challenges you may be facing with MS, as well as how to support you throughout your journey. And although they can be a great resource for you, please keep in mind that your doctor is always your primary resource when it comes to your MS and your treatment.